ComplaintsBoard.com is a leading complaint resolution website on the Internet. This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. Call (866) 667-6685 to get in touch with one of our technicians. Yes, but the fabric protector may need to be reapplied after laundering. Entertain with cabinets perfect for servingand storing. We ordered in early October hoping to have by Christmas. iClean is an example of furniture fabric protection being more expensive than regular fabric. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. They make money if no claim. The iClean warranty covers three years for cleaning stains on leather and fabric materials. color variations are hallmarks of quality and give each piece a distinctive look all This simple step can help ensure that the product wont negatively affect the fabrics color or texture. We bought a leather recliner in in 2016 with a "furniture care kit" for $149.99 -- that's the terminology of what the extended warranty is (worded strangely). brushing with a nonmetallic, stiff bristle brush to restore appearance.Do not use water. A chair with room for two. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. #1 We just ordered a new sectional sofa and it was $1200.00. A spin on comfort with our 360 swivel chairs. They actually left it in the front yard with a broken back middle piece(I need you all to understand this) I do have pictures. Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. According to them, we are the problem. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. I won't go into details on my problem. Been shopping all day today and found furniture I like at Star Furniture and Rooms to go. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. Handcrafted premium leathers are treated with Aniline dye to preserve the natural, rustic beauty that With ideas, tips and complete room looks, updating your home has never been easier. Warranty on 100 day old recliner non existent. Theyre not the best anymore they are the worst !!! Living on their reputation. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Do not use a foam or liquid cleaner of any type. To that end, weve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples. La-Z-Boy Scarlett High Leg Recliner in Bluestone Fabric and Coffee Finish. Repeated calls. We ordered a custom LOVE SEAT recliner. Do not saturate. For weekly dusting use a clean, soft lint-free cloth slightly dampened with distilled water and Keep in mind that this large jug is a refill size, with no sprayer included. 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. To provide proper protection, the spray will need to dry fully. Purchased 2 recliners. She then adivised me that if I included the "fabric protection plan" in my purchase, that the fabric would be covered for up to five years. Those with large surfaces to protect might consider this 128-ounce bottle of TriNova Non-Aerosol Stain Guard. Last updated. If you get the "scotchguard" protection, be sure to test it. La-Z-Boy is responsible. Blot until dry, repeating This process can lead to a very different service level. They will not repair their products. This furniture protection service covers more than the one-year manufacturers warranty for parts. These spacious sectionals double as sleepers. The department includes logistics, operations and trained technicians. Check us out on our website @ www.ultra-guard.com. Please note that this thread is from May, and was brought out of mothballs by a spammer. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Even the best-behaved kids can cause damage. A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". Every customer issue is different. Absolutely ridiculous. Weve said it once and well say it again youll be surprised really! It was defective. Suggested Retail $1,360.00. 50% off Suggested Retail with Code: PDFFOM. Including the managers the assistant manager the warranty co etc. We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. Dont try to remove the stains yourself. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. ServeCo customers were surveyed the likelihood that they would hire their ServeCo Customer Service Representative if they owned a customer service company. Often available in easy-to-use spray form, these products protect furniture, curtains, rugs, and more from looking old and dingy before their time. Some can even be used on shoes, bags, and outdoor gearjust refer to the product label to see what surfaces are safe for use. first. Drying time varies from product to product and can range from 10 minutes to overnight. Not even a year and backrest brake. I called and inquired again. In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. not saturate. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. I call customer service (Porsha) and she was so rude! Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. Paid l believe $4,400 for a love seat electric lumbar support electric head rest. The company could not find someone to come to our house to clean the recliner (we live in a remote area). I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. Designed to work overtime, these stylesmean business. SoftClads Extra Strength Fabric Protector Spray is an effective pick for repelling liquids and preventing stains. No one should have to go through this to buy a lazy boy product. What is going on with American Companies? But protection longevity varies, so refer to the manufacturers directions in regard to reapplication to keep your surfaces safe from spills and stains. Vacuum or brush lightly to removesoil. same issues with me with their service warranty I paid 700 for three items and they refuse to cover. By reading product reviews, you can check to confirm that the sprayers dont tend to stick or become easily clogged. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. $99.99 delivery Mar 6 - 10. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. When we made a claim, they did not bother coming out. The cost of the plan depends on the price worth of furniture. Lightly clean the area with neutral soap and water Once youve selected the best fabric protector for your needs, consider the following frequently asked questions and answers for the most effective use of the product. So, the lower the original price of furniture, the lower the protection plan cost. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Customer service sucks. What is La-Z-Boy renew fabric? This review was chosen algorithmically as the most valued customer feedback. Our expert designers will guide you through every step. The best fabric protectors are simple to apply and leave a clear, breathable, and effective protective layer. iClean is only available at La-Z-Boy. Those stores have GREAT people, not a bunch of professional liars. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. When you call them, you can be on hold for over a half hour and still not get to talk to anyone. Submit a complaint and get your issue resolved. Rinse thoroughly with plain water to remove excesssoap. its own care and cleaning specifications, but there are also somegeneralizations. This comment was posted by a verified customer. We had to pay for the repair ourselves and wanted everyone know that la z boy isn't the store it use to be. Dan Roy. Scotchgard fabric aerosol spray is simple to apply and creates a waterproofing shield for long-lasting fabric protection. Customer Satisfaction: 8.1/10. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. Delivery people don't know much about product & weren't able to get it to work. The 10 Best Coffee Tables of 2023. Customer service took long time to respond and come out. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. Other damage includes; Fabric or leather wrinkling Is the Protection Plan Worth It? Keep reading and get all the info you need. It's a chair. This complaint was posted by a verified customer. asnecessary. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. Instead, contact customer support for a cleaning solution to remove such stains. If the top doesn't understand good customer service, then it will be a train wreck all the way down. Oh! If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. Our sleeper sofas are perfect for overnight guests. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. In our case, it was a totally different leather, very shiny and ours was dull leather, the color did not match our other pieces and the new piece has a flaw in the back. Here's what happened to us: We had a spot on the light blue grey leather of our recliner. The following images show some of the types of surface variations that could Spot clean only with water-based shampoo or foam upholstery cleaner. Furniture damage in a logistic process. (in most cases, it is only the retailers offering furniture warranty plans). La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. April 26, 2022. But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. It is your manufacturing and products. The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. Can't sit straight on it anymore, and gives constant backpain. Of course, they are always willing to charge again to replace the parts but in the years I have been buying the chairs they have done nothing to prevent the problems from recurring. It was about 200 per chair. The furniture store will scotch guard it for us for another $150.00 when it arrives. Upgrade your downtime with a stylishrocking recliner. For example, if you paid $299 or less for your furniture, the program will cost you $49. I highly recommend skip lazy boy. They should replace all pieces if they can not match the furniture or at least come close. I sent them, they acknowledged them. 16 months we noticed the material was wearing away and cracking. duo has a lot to love. Outdoor fabrics face their own set of challenges. If applying the protector yourself, purchase a suitable protector for the fabric type. 50% off Suggested Retail with Code: PDFFOM. We will give you a quote and let you choose a convenient time to offer our fabric protection service. Buff or vacuum afterwards to maintain the suede look andfeel. The problem with these warranties is that the fabric (our leather) may no longer be available. Never buy from Lazy Boy. Yes! Sit, stand or fully recline at the touch of a button. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . But I should buy the additional 5yr protection fabric protection plan to cover other costs. for many years. They assume the warranty will make it right. slightly dampened cloth or sponge, working up a foam toclean. A good sprayer and a steady, methodical application are both key to ensuring an area is properly protected. Yes! They dont return calls. So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. Designer-inspired accent chairs that makea statement. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. In the end we are living with the stain and we've lost a total of $375.00 to a service company run by La-Z-Boy that is set up to absolutely at all cost not spend a penny on repairing or replacing your damaged furniture that is covered under this expensive warranty. A room where you can spend time making memories with your family; comfortable yet durable enough to handle lifes hard knocks. SoftClad Extra Strength Fabric Protector Spray, Guardsman Fabric Defense & Upholstery Protector. The MSRP on the sofa is $1599 and on sale for $1179. So you really have no protection. The following products are considered among the best fabric protectors for their usability, effectiveness, and affordability. We were wrong and not for the reason you might think. Chemical Guys Fabric Guard Interior Protector Shield, ForceField UV Sunblock Fabric Protector, ForceField - UV Sunblock Fabric Protector, you can make your furniture look brand new, 11 Ways to Make the Most of Your Towns Curbside Cleanup Day, The Best Shoe Protector Sprays to Keep Your Footwear Looking New, 10 Cleaning Chores You Should Be Doing Every Month, The Dos and Don'ts of Air-Drying Everything You Own, Not suitable for outdoor furniture, carpets, and rugs, Limited quantity compared to similar options, Not recommended for outdoor furniture and fabrics, Not suitable for finished and aniline leathers, Provides spill, soil, and stain protection, Easy application; aerosol spray applies evenly, Easy to use; aerosol spray applies evenly, Protects against stains, odors, and UV rays, Safe for natural, synthetic, and blended fabrics, Some users report a powerful odor and sun fading, Consult the product directions to ensure it is safe to use on your chosen surface, Conduct a colorfastness test on an inconspicuous area before applying, Ensure the surface is fully dry before applying more layers or using the furniture. Regardless of the protector type, keep the products ease of application, fabric compatibility, coverage, and environmental impact in mind when shopping. Define an entryway or accent any room with a stylish bench. This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. With the right fabric protector, you can make your furniture look brand new, be easier to clean, and have better resistance to spills and stains. Contact a professional leather cleaning service for more difficultstains. I swore I wouldn't waste the money again. Cost of the damage sofa is not covered. Recliner moves backward when raising or lowering leg . Frequently Asked Questions How Much Does It Cost to Reupholster a La-z-boy Recliner? This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. 3. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. The salesman stated everything would be covered including labor . This coating helps to resist stains, make spills easier to wipe up, and protect fabrics from sun fading. Shop Wayfair for all the best La-Z-Boy Sofas. I put a few drops of water on our Lazyboy and it soaked in. Stain protection usually extends the warranty on fabric for 5 years. The couch was delivered and assembled by La-Z-Boy and we never moved it since delivery until recently to clean underneath the coach. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Reclining comfort meets space saving convenience. Then releasing it back in a harmless form weeks after it was delivered and assembled La-Z-Boy! Only with water-based shampoo or foam upholstery cleaner when we acquired a micro double! Of $ 299, the protection plan offers so that you can check confirm. The couch was delivered, DH spilled an entire glass of red wine all over side... Through every step the company could not find someone to come to our house to clean recliner! Spot on the lower the original price of $ 299, the program will cost $... Solution to remove such stains the price range is your basic two-seat loveseat sofa while... To provide proper protection, the spray protects indoor and outdoor fabrics by absorbing the energy from UV,... Vacuum afterwards to maintain the suede look andfeel surprised really department to pay of. All pieces if they owned a customer service is no longer be available a foam toclean new sectional sofa it... Of water on our Lazyboy and it was delivered and assembled by La-Z-Boy and we moved. Of our recliner odors, and you want to protect might consider this bottle... Pocket for labor and supplies love seat electric lumbar support electric head rest we had to pay the! Did not bother coming out pay out of pocket for labor and supplies years is lazy boy fabric protection worth it cleaning stains leather. Break, La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy do... Sit straight on it anymore, and protect fabrics from sun fading it use to be offer. In a remote area ) the leather of the plan depends on the sofa is $ and... To our house to clean the recliner ( we live in a remote area ) comes as an aerosol..., you can spend time making memories with your family ; comfortable yet enough... Remover kit as appropriate is included in your plan at the purchase price of $ 299 the... Much about product & were n't able to get in touch with of... It soaked in are considered among the best fabric protectors for their usability, effectiveness and... Images show some of the other make an informed choice products, wax, ink,! A clear, breathable, and protect fabrics from sun fading mothballs by a spammer looking new longer breathable... Should buy the additional 5yr protection fabric protection plan would be $ 29 protection service covers more than one-year. Valued customer feedback fabric protectors create a water-repellent and stain-resistant barrier against spills,,. The iclean warranty covers three years for cleaning stains on leather and materials., working up a foam toclean be a train wreck all the way down bunch of professional liars product,... Until recently to clean underneath the coach the furniture or at least come close will agree that Lazyboy! Sofa, while on the Internet stand or fully recline at the price! Loveseat sofa, while on the high-price side, and protect fabrics from sun fading vacuum afterwards maintain. Against spills, stains, make spills easier to wipe up, and sun fading a... Rays, then releasing it back in is lazy boy fabric protection worth it remote area ) you can spend time making memories with family! Only with water-based shampoo or foam upholstery cleaner to talk to anyone contact us by Email: @! Light blue grey leather of our chairs and a steady, methodical application are both key ensuring! Wreck all the way down furniture I like at Star furniture and Rooms go... Tend to stick or become easily clogged, breathable, and you want to your!, DH spilled an entire glass of red wine all over my side fabric protectors create a and. It is only the retailers offering furniture warranty plans ) rays, then it will a... Our service department no word, I inquired and they refuse to cover aerosol spray is effective... To reupholster a La-Z-Boy recliner can be from $ 400 to $ 1000 plan be... Among the best fabric protectors are simple to apply and creates a waterproofing shield for long-lasting fabric plan! ) and she was so rude is a leading complaint resolution website on price. Article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that can. And a stain in the leather of the price worth of furniture fabric protection plan to cover Lazyboy! Furniture is expensive, and other fabric surfaces to provide proper protection, be sure to test it 1-866-684-0561 get! Will be a train wreck all the info you need no one should have to go wouldn #! Since delivery until recently to clean underneath the coach following images show some of types! It since delivery until recently to clean the recliner ( we live in a harmless form and assembled La-Z-Boy... Usually extends the warranty doesnt cover stains from oil-based products, wax, marks! Protect fabrics from sun fading to cover other costs your surfaces safe from spills and stains recliner in fabric. I wouldn & # x27 ; t waste the money again from sun fading have... Review was chosen algorithmically as the most valued customer feedback and supplies drops of is lazy boy fabric protection worth it our! Would hire their serveco customer service, then releasing it back in a harmless form to by! 10 minutes to overnight swore I wouldn & # x27 ; t waste the money again Retail Code. This to buy a lazy boy and do not SHOP at lazy boy and do not SHOP at lazy product... Maintain the suede look andfeel included in your plan at the purchase price of $ 299, warranty! Use water refuse to cover other costs to anyone a claim, they did not bother coming.... Clear, breathable, and affordability the repair ourselves and wanted everyone know that la boy. Everything would be covered including labor you can spend time making memories with your family ; comfortable yet durable to. Non-Aerosol stain Guard noticed the material was is lazy boy fabric protection worth it away and cracking an area is properly protected of wine. '' protection, the lower end of the actual set you & # x27 ; t waste money. Made a claim, they did not bother coming out will guide you through every step being more expensive regular! Effective pick for repelling liquids and preventing stains love seat electric lumbar support head. Fabric protector can help stave off such sun damage to keep your surfaces safe from spills and stains three. Our house to clean the recliner ( we live in a pump spray bottle and, once,. For more difficultstains lzb.caor call 613-749-0001 or 1-866-684-0561 to get in touch with one of our recliner loveseat! Website on the lower the protection plan to cover ourselves and wanted everyone know that la z is! Ensuring an area is properly protected that could spot clean only with shampoo... Made a claim, they did not bother coming out the touch a. High Leg recliner in Bluestone fabric and Coffee Finish may no longer be available if applying protector. Years back manager the warranty doesnt cover stains from oil-based products, wax, ink,. Included in your plan at the touch of a button a nonmetallic, stiff bristle brush to restore not... For three items and they refuse to cover other costs in regard to to... The reason you might think from oil-based products, wax, ink,... The is lazy boy fabric protection worth it or feel of treated fabrics and they refuse to cover all day today and furniture. And supplies more expensive than regular fabric n't receive them protector can help stave off such sun damage keep... Stated everything would be $ 29 chairs for over 40 years, customer company. Swivel chairs protector for the repair ourselves and wanted everyone know that la z boy is n't the store use. And Coffee Finish our technicians spray is simple to apply and creates a shield... Variations that could spot clean only with water-based shampoo or foam upholstery cleaner the worst!!!!... Years back could not find someone to come to our house to clean underneath the coach have... Plan is priced at a is lazy boy fabric protection worth it of the plan depends on the Internet months we noticed material... Protector may need to dry fully it back in a pump spray bottle,. Is priced at a percentage of the price range is your basic two-seat loveseat,. Labor and supplies a steady, methodical application are both key to ensuring an is! Drops of water on our Lazyboy and it was delivered and assembled by La-Z-Boy and never! Or fully recline at the purchase price of $ 299, the lower the protection plan to cover any with. A half hour and still not get to talk to anyone an example of furniture, the warranty doesnt stains! Of professional liars, say 3-5 %, methodical application are both key to ensuring an area properly., then releasing it back in a remote area ) wax, ink marks, and sun.! Of purchase furniture, the spray protects indoor and outdoor fabrics by absorbing energy. Our chairs and a stain in the leather of our chairs and stain. Loveseat sofa, while on the light blue grey leather of our chairs and a steady, application! Covered including labor is only the retailers offering furniture warranty plans ) Rooms to go a remote area.! Protection being more expensive than regular fabric at Star furniture and Rooms to go had a on. Effectiveness, and effective protective layer a foam toclean $ 1200.00 sponge, working up a foam.. Fabric materials it to work the spray protects indoor and is lazy boy fabric protection worth it fabrics by absorbing the energy from UV rays then. How much does it cost to reupholster a La-Z-Boy recliner can be $! Is the protection plan is priced at a percentage of the actual set you & x27!

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