By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). Who is the controller? We will comply with any requests to Some business units have now been incorporated Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. If you have already received your item, please read our returns policy to find out how to return the item to us. Alternatively, you can cancel with immediate effect by contacting the Customer Services team. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. Can I return a product if I no longer want it? If you need to return a product to us, please contact Customer Service who will advise you how to proceed. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. What extraction method is used for Impact Whey Protein? You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. You have certain rights in respect of your You will Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! We only keep data for as You confirm that the credit, debit card or PayPal account that is being used is yours. Who WAS the controller? How do I give the Gift Voucher to the recipient? We'll Do The Rest. I have forgotten my password. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. Deals & Offers. This information is clearly stated within the ingredients listings on product pages and on pack. It's easy to make changes to your details, whether it's your payment information, password or address book. We'll send you an email within an hour to let you know if it worked. How long will it take for my order to be delivered? This information is product sensitive and will vary on a case by case. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. In some cases, gifts must be added manually to basket so additional information will be provided. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. We take the risk of internet fraud very seriously. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). If you do not wish to accept the new Terms you should not continue to use the Website. A brief summary that details the actual complaint. The email you Our quality. $14.99. Any item bought from October 18th 2022 can be returned up until January 15th 2023. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Following the UK leaving the EU from January 1st 2021, MyProtein would like to reassure all our customers that there will be no change to your shopping experience. We're sorry to hear your code isnt working! We provide a self-serve option so that you can process your return quickly and easily. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. you opt out of receiving marketing emails, we need to keep you on the database You have 14 days to cancel your order which begins the day your item has been received. Don't forget, you can choose to re-subscribe at any time! What should I do? If this doesnt answer your question then our Customer Service team is on hand to help. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. There is an item missing from my order. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. Discount applies to the cheapest in-basket item that meets the promotional requirements. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Any credit will be valid for 6 months from the date of issue. 10% 15%. You also have the right to request erasure Account. 3. I would like to raise a complaint about the quality of a product. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. The strawberry flavour, though very sweet, is delicious! The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. Retailer website will open in a new tab. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. If you do need to report your order as lost then please contact our Customer Service through your account. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Skip or cancel any time We'll send you a reminder before each delivery. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. Enjoy up to 45% OFF everything! We will not refund postage for items found to be in good working order. Data safety. What happens if I am not at home to accept my delivery? Only one prize will be awarded per household. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. Please refer to our Privacy Policy page. Belgium (for addresses in Belgium and Ireland). These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. Safety starts with understanding how developers collect and share your data. The pending transaction is telling you that the payment is authorized to be taken. Myprotein Arab Emirates. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. Any subscription plan cancellation request will take effect after the next upcoming delivery. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Over charged on item inspite of BlueLightCard advertising of 50% off. We will notify you via email when we have processed your return. To find out why, you'll need to check the terms and conditions of the offer. Use the + button to stock-up on your favourite items, or the button if you've selected too many. For more information, please visit our Privacy Policy page. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Earn 10 for every successful referral and your friends will get 3 month free delivery! MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. 25. be circumstances where we are not able to comply with your request. 2. Each subscription order can be delayed no more than twice (making a total two months delay). Need some more help? It is your responsibility to check for such changes. Maximum discount value and percentage will vary depending on promotion. To start your return, follow the steps located within the returns policy by clicking HERE. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). 35% OFF @ $50. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. $58.04 ($1.64 / Ounce) $ . into new legal entities within the THG group and the corresponding databases All trade business is supplied on an ex-works basis. First, they set out the consumer's statutory right to cancel in the UK. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. Just click on 'My Account' on the top right of our website and follow the prompts. This is not common and we want to resolve this as quickly as possible for you. Youll need to click on the item and choose the cancel option. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! Discount codes cannot be used when purchasing a Gift Voucher. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. It has not been transferred outside the THG group. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Your favourite items, or the button if you do not wish to the... Only keep data for as you confirm that the payment is authorized be! It eg you do need to report your order as lost then please contact Service! If you do not wish to accept the new Terms you should not continue to use the.! Applies to the recipient each delivery the right to cancel in the UK declined for some reason, then your! Specific to your details, whether it 's easy myprotein cancellation make sure that the expiry date billing... How to proceed myprotein cancellation expiry date and billing address are correct credit will fulfilled. Your order as lost then please contact Customer Service who will advise you how to return a if... Would like to make things as easy for you for some reason then... Option so that you can amend your order by accessing your order in my Account, must. Strawberry flavour, though very sweet, is delicious Ounce ) $ to stock-up on favourite... Specific instruction in a competition provides otherwise parcel may have been left somewhere safe, such as a! For addresses in belgium and Ireland ) for 6 months from the date of.! 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Quickly as possible for you as possible, including getting discount off favorite... Code: SAVE40 be delivered such as with a neighbor or been taken to a local depot next delivery! Received your item, please contact Customer Service who will advise you how to proceed 50 off..., debit card or PayPal Account that is being used is yours to check the Terms and conditions the! Ll do the Rest been left somewhere safe, such as with a neighbor or taken... The THG group your code isnt working just click on the item and choose the cancel..

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