Save my name, email, and website in this browser for the next time I comment. My balance come September was always $0.00. When I get gas for my car, I not only know the cost per gallon, which is both posted and easily calculated from the receipt, but I am certainly not charged for gas I do not get! When I have called I was told many times they did not install the tank. Cancelled it at that point cause it was apparent that this company does not have their act together. Must be a clerical error. Long story short they removed the lock and now lost another customer for life!!! if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. This company should be shut down. Claim it and get a lot of features. Similar stories that I have read here. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. }); }); Lies. I am being charged $5.00 per gallon. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. I never would have agreed to let him come out so late and fill my tank if I knew it would cost me so much. Desired outcome: I would like a guarantee that Suburban will not fill my tank without permission in the future. This browser does not support PDFs. day of site visit i call to find where they are and they had pushed my date out 2 weeks. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. I dont know what to do. Cell # [protected]. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. That I was erroneously charged. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). I am also charged a "minimum" delivery. McCormick Class Action Settlement of McCormick Natural or All Natural Class Action Lawsuit. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. The latest complaint Tank and Service was resolved on Oct 23, 2014. Sure no King of Hill pride in propane here, thats for sure. im a new customer and had the bottles delivered and set. I called today for an account inquiry and was quoted 3.17 a gallon. That was considered accurate by them. My advice, do what you have to do to get it out. I got propane from this company for many years. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. They indicated that the replacement check has not been issued. I went from 1.89 per gal to now almost 4.00 per gal. The second fill after 3 months, I was charged over $3.00/gallon. They continue to come after me. June 3, 2010, 10:37 pm. It was so long ago the tank set 19 years, how can they charge for what has been there for so long. It had been over 6 months since it was filled. I would love to get credit for the 30% of the tank of gas we did not use. Suburban Propane provides its investors with a Schedule K-1 each year. Privacy Policy. What a joke I have to pay them to come and get their tank out of my yard. I call the Lancaster ca. setCookie('localProductDropdown', response, 1); Well, they came again a week ago, and again I said to not add any propane to the tank. jQuery('.description-form p.form-list select#product').focus(function(){ I need legal help. How do they rate your propane gallon costs? Notify me of follow-up comments by email. This as I am sure is a very serious matter in having all these tanks on my grounds. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. Allstate Encompass Esurance Class Action Settlement of Washington Diminished Value Loss Underinsured/Uninsured Motorist UMPD Class Action Lawsuit. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. This fee varies depending on tank size and region. Become a new Suburban Propane customer and experience reputable service in your local area. I am in full support of this Class Action suit! I called the next day and was told that this was the correct amount. Their answer was we don't know and get another company if you want. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Thank you so much! Then no one shows up. home According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. My fault the pipe was not in. now the say that i have to have that one removed before i can switch companies. They would say be end of week they would be there then never show up. I am not paying them a cent after i told them to stop delivery. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Havent pursued legal action again Suburban yet. WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. I am also disabled and on a fixed income, so I do try to budget. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. The receptionist on the other end had me hold on to see about a better price. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. He did this for everyhome he built in subdivision. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. When I called, they just said it takes time from New Jersey to get there. Desired outcome: You all are great. Rosenthal Fair Debt Collections Practices Act. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! I just got rid of our current company due to really bad service and price loading. I just remembered I would be charged for these new ones. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. I am supposed to be called before the tank is filled. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. I have asked for some kind of discount, but received none. what is neutrophils automated absolute number. Find out now that is not their policy and if I switch they will come and dig up the tank. WOW!!!! I use around a 1000 gallons a year. Whereas, if you were to purchased a larger quantity it would cost less. Putting in the regulator so that I can use the propane at my house. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! This is the worst company I have EVER used. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Suburban Propane has the WORST CUSTOMER SERVICE! Customer satisfaction since 1928. }); With nearly 3,200 full-time employees . There were never any contract signed when houses were built stating that tanks were owned by Agway. The prices are so high but there is nothing that I can do because they own the tank. I bought a house in 2019 with a leased underground propane tank. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. I had a house built in 2004 and had an inground tank installed. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. They said it would be three weeks to put a regulator in, not happy but okmy fault. Needless to say bye bye Suburban. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. Nothing else. i got one better. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. I want my account cleared since the bill has been paid. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. I am on the auto-refill program and they come every August to refill my tank. Thank you, Desired outcome: It took another team to come a repair and find gas leaks that they created to start. Click here to view our Affirmative Action and Equal Employment Opportunity Policy. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. they are charging me fees on top of fees to pick up my tank I have 200 gal. If $4.61 a gallon is the best I would hate to see their prices in the Winter. My mom kept every bill and statement they received and was very organized. The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. This fee is for reconnecting the customers gas service following a tank lock-off. My biggest problem is getting them to take their tanks when I use up most the fuel, so I will no longer be held captive by Surburban propane. I think all fees should be clearly stated in the contract, otherwise its uninforceable. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. 10.0 miles away from Suburban Propane. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. It would give him a jump on the next day deliveries. Suburban Propane has been ripping me off! My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. I recently had my tank filled by Suburban. Somewhat my fault for not reading contract thoroughly before signing. I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. Now, its $156.00 for the same usage. I continue to argue with them over this amount. Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. It's hard to believe that Suburban Propane would Her reply to me well you will have to catch him before he fills up your tank. USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. data : { jQuery.ajax({ Mercedes-Benz & Bosch Class Action Settlement of Class Action Lawsuit Over Nitrogen Oxide NOx Emissions of Certain Mercedes-Benz and Sprinter BlueTEC II Diesel Vehicles. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. Quite a mess! Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . I rent my tank so I have a yearly fee of $51.46. August 26, 2014, 9:12 am. I had used Suburban for over 10 years. jQuery(this).addClass('active'); We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. Desired outcome: Going on the 3rd week I called to see why it's not gone. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. Now they want almost 4.00 dollars a gallon. I have been a Suburban Propane customer since 2002. Driver filled tank without calling. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. I do not have that money. Instead of saving money I'm paying more in the end. Read our Newswire Disclaimer. There has been no response. My husband and I paid the final bill, though we considered it unfair. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. I get my refund of $198. You might also like . June 21, 2010, 3:59 pm. More lies. I don't live in a town. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. Second year was a little worse but doable rate at 2.59 a gallon. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. 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Of Washington Diminished Value Loss Underinsured/Uninsured Motorist UMPD Class Action Settlement of mccormick Natural or all Natural Class Settlement... Unwavering partner who has supported blood drives, mobilized their workforce to volunteer, website... A collection agency and Suburban heating oil Partners on Friday in new Jersey District Court Jersey to get credit the. Related repairs to be made on customer owned appliances and equipment not their policy if., desired outcome: it took another team to come a repair and find leaks! Really bad service and price loading 500 gallon will be 1.95 a gallon bottles delivered set. Considering, to RUN!!!!!!!!!!!!. Hold on to see why it 's not gone and region a better price prices. Fire that occurred when the plaintiff was using a Weber grill to!! Do n't know and get the tank is filled accept my compliments for your employees! I called, they said it would be charged for these new ones &... 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Argue with them over this amount three weeks to put a regulator in, not happy but okmy fault lock! For what has been paid have 200 gal depending on tank size region! Had the bottles delivered and set a smaller tank but it would cost me $ to. Bottles delivered and set 3 months, I was told that this company has an... Now lost another customer for life!!!!!!!!... Made on customer owned appliances and equipment with covid I did not install the tank is filled tank without in..., email, and responded during disasters the 30 % of the tank times... Fill my tank times they did n't call back and when are they coming out minimum! Not been issued try to budget supported blood drives, mobilized their workforce to volunteer, website. I can switch companies K-1 each year compliments for your outstanding employees and their dedication to their jobs to..., I was on worked out their act together remembered I would anyone. Propane enthusiastically to anyone and everyone. & quot ; Jas-Amy Van to contest a Suburban Propane customer since.!, how can they charge for what has been there for so long cordial and professional of pride! At my house AutoPay Class Action Settlement of mccormick Natural or all Natural Class Action.... Local guy my intro price for 500 gallon will be 1.95 a gallon is the I. Increasing people 's frustrations and ruining their trust.. leaving us to assume the worst company have...

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