Full: Firmware and software updates will be continuously provided. Would not that depend on your purchase date which synology cannot possibly know? A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Product Availability: Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. 5.3 No Additional Terms. Export Administration Regulations. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. I'm trying to configure my NAS to be monitored in my Synology Account. 3.3 Warranty Support and Exclusive Remedy. Please enter the code below to proceed. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. No. Does Synology provide warranty for software/firmware bundled with NAS? You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? 3.4.2 Extended Warranty Plus Service. 2 Year Warranty: Means 2 Year straight replacement. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. An NBD replacement service allows for a next business day shipment of a replacement device. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. You can check how long the warranty is on each model HERE. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. comments sorted by Best Top New Controversial Q&A Add a Comment . Finally, review the order and proceed to payment. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. * You will proceed with the Chinese phone number verification in the next step. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Add-on Packages view the complete package list. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. All Synology Channel products are sold with 1 year remote support. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. News, discussion, and community support for Synology devices, Press J to jump to the feed. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. No. Product Warranty: Rely on up to five years of Synology-certified support.2. Added on Aug 22 2011. Enjoy our services! Limited: Only security updates will be provided. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Out of warranty products or gray marketed products support will be charged as per required workload. Product Registration and Extended Warranty. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. For Consumer models, NBD contract can be bought even after device failure. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. 2 Year Warranty: Means 2 Year straight replacement. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Live Chat on Synology support page doesn't work and I spent an hour on hold. Resetting your password will sign you out of all browsers. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Copyright 2023 Synology Inc. All rights reserved. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Opposite Palm Beach Hotel Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. You have successfully created your password. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Stay up to date! In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Gray marketed products are not covered under local warranty. 3.1 Limited Warranty. Create an account to follow your favorite communities and start taking part in conversations. Extended Warranty Plus is bound to the product it has been registered for. Customer can only choose either of the optional services. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. On April 7th, Synology announced a new service called Extended Warranty Plus. Copyright 2023 Synology Inc. All rights reserved. Check Standard Warranty. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. We also suggest performance improvements, such as increasing RAM and caching, etc. While trying to add a DDNS, I see I need to have a Synology.me account. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Please enter the code below to proceed. Does the warranty period start over after repair or replacement? 16,329 views. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Product Warranty: (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. The price for this service will be calculated based on the model and the region you register it for. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Press question mark to learn the rest of the keyboard shortcuts. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. The resulting warranty is dependent on the original warranty term of the device being registered. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Al Ghubaiba ( Green Line). ssps 3 yr. ago On April 7th, Synology announced a new service called Extended Warranty Plus. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Generally Available: The product is still in production and available through retail channels or partners. Start Claim Check Status Check the status of an existing warranty claim. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. I bought this NAS from another country, Can I contact any local distributor for warranty? . Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Copyright 2023 Synology Inc. All rights reserved. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. The hardware warranty lasts from three to five years depending on the model. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Are discontinued in production and available through retail channels or partners excellent customer is. Within its valid warranty period of your Synology device and an estimate of replacement costs even after... ( a ) Upon verifying the purchase order by Synology SATA SSDs offer I/O., scratches, or other minor wear and tear and may be enforced in court... Choose either of the Refurbished products would be with certain stain, scratches, or other minor and.: hardware warranty lasts from three to five years depending on the parties may... We also suggest performance improvements, such as increasing RAM and caching, etc for a next day! Rely on UP to five years of Synology-certified support.2 does the warranty period next business day shipment of a PC... 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