The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. Enrollment required. Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. This year, though, that's changed in a big way. If someone has a different experience, please let me know. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert . Inclusions. Shortly after I got settled into my seat, a flight attendant came around to distribute an amenity kit from Matt&Nat. The only route where SQ gets it done <30mts is on CGK-SIN. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark WestJet business class pre-departure drink. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. Creepy nonsense. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. I travel for pleasure only, no business. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . For the starter I had the British Columbia sockeye salmon mille-feuille. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. Tuesday, April 30 Likeable does not have to mean intrusive. The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. But I never paid much attention to Canada's other large airline. The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. This looks very promising. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. So kudos for that, but work out the issues, please! joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. @John AC probably have a better lounge product in YYZ/YYC for sure. Standard FA crew positions have one FA do nothing but be the J class cook. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). And its not like the crew was lazy and was sitting in the galley for the first two hours. But Ben, maybe you were starving and eager to eat & drink something. View Menu. It sounds like Im about to give this flight a 10/10 rating, eh? WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. Plus Ups are excluded. Update: See here for my full review of WestJets 787-9 business class. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Westjet Business. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. Hello from London! I wish WS well on this 787 endevaour but unless they go into a JV with AF/KL/DL or join Skyteam, then I don't see the economics working. Your feedback is important in helping us keep our community safe. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. I was served my first drink 1hr25min after takeoff. For dessert there was a spectacular sour cherry pie. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. I enjoy the service but also appreciate the down time before landing. @Janet I am with Lucky too on the air nozzles. As a OW Emerald I feel my status means nothing with AA and the service is rough. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. Sounds like they did Wow, great to read a review of a brand new business class product. What the heck! The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. That should help speed up the initial part of the service. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. WestJets 787-9 business class cabin is intimate, and consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats. Good to see them stretch. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. I don't know who they're aiming their product at. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. It's why DL has someone dedicated to the galley on D1 international legs. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. Your feedback is important in helping us keep our community safe. Hopefully over time the speed will improve significantly. @SuperVC10 That would leave Canada with one airline. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. I had assigned myself seat 4A, the window seat on the left side in the last row. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. No way a regulator would approve that would they? Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. It didn't wow me, but I still enjoyed it, and it was one of the better-cooked beef dishes I've had on a plane. Waiting at my seat when I boarded were a comfortable and high-quality pillow and plush blanket that felt like it would have been right at home on a comfortable couch in someone's living room. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. Otherwise, great looking cabin and food. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. It lookedexclusive. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. They're planning on launching a custom built lounge next year though. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. For the main I had the Alberta beef short rib, since it was the signature Canadian dish, and it didnt disappoint. The dinner service started with truffle popcorn and drinks. Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. Im a bit surprised they serve this in plastic cups rather than in proper glassware. Learning a business class service in class will only get you part way. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". Then to the left of the seat was a literature pocket. In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. Slow pace in a new product is normal, especially premium. To eat I ordered fresh fruit and a greek yogurt parfait. I rather have the KLM experience. [tpg_rating tpg-rating-score="81" ground-experience="11" cabin-seat="27" amens-ife="12" food-bev="18" service="13" pros="Gorgeous cabin, friendly and attentive crew, great food." Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. Your preoccupation with air nozzles hurts the value of your reviews. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! Looks like a top notch product! Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Seldom travelers may not get enough value to warrant the cost. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. 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