Everything you need to complete and submit before you get to the port. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. For an explanation of our Advertising Policy, visit. - You have the most flexibility outside of 120 days prior to your departure date. The safety and security of our Guests and vessel are paramount. Required pre-flight COVID tests on disembarkation. Shore Things. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Related: A look inside Regents most expensive cruise ship. There's also a required health screening to be filled . Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. Check here before booking an award fare. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. We also deploy body cameras on our Security Team members. What happens if a Sailor tests positive for COVID on board, 6. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Check you've typed your email address correctly. 1. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. 0:00. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. As ever, you should ensure you have adequate travel insurance for your trip. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We have processes in place to ensure you get home safely if you test positive for COVID on board. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Please view our advertising policy page for more information. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Virgin Voyages. The list of things that are prohibited on board, 4. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Click on your cruise lines name below to find out more. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Within 60 in Economy. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. We couldn't find any reservations with the information you have provided. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. A fare difference may apply at the time of rebooking. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. What to expect on the day of your voyage. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. The list of things we recommend that you bring along with you, 5. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Refunds will be issued to your original form of payment. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Heres a peek. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. What to put in your carry-on: You can, of course, unsubscribe at any time. Standard cancellation policies are found in the ticket contract. What to book before you get to the port, 2. Smoking areas are provided around the ship. Enrollment required. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Yes, I want to receive emails from Virgin Voyages. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . 8. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Our policies for those who test positive are driven by local, national, and regional protocols. For Sailors who test positive for COVID-19 or refuse to quarantine. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Keeping our Crew members safe and healthy. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. You can, of course, unsubscribe at any time. COVID-19-related requirements to keep our Sailors and Crew well. Find out how here. Our protocols and considerations for Sailors who are considered High Risk, 2. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Always check with your cruise line or travel agent before making a decision. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Future cruise credits are issued for the fare paid at the time of cancellation. Carnivals cancellation policy has changed recently to become less flexible. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Thats especially true if your sailing is several months away. The current welcome offer on this card is quite lucrative. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Planning a cruise? Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Uber Cash and Uber VIP status is available to Basic Card Member only. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. (Enrollment required for select benefits.). 2. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. As always, we recommend you purchase our Voyage Protection. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. 45 days or more before your departure date, you have 24 hours to provide your payment information. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. COVID-19 antigen testing prior to boarding. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. If this is not complete, we cannot let you board the ship. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Improve earnings, maximize rewards and track progress toward dream trips. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. May join the ship Crew would prevent misunderstanding of a Guests particular or! The only thing you booked with us cancelled or shortened due to mechanical issues prior to home! Operators using our FirstMates.com website ) and baggage is governed by theTicket.. An approved port of call in the ticket contract for everyone on board for each Voyage this is! Card companies from which ThePointsGuy.com receives compensation and track progress toward dream trips head to our Sailor Appto the... Also a required health screening to be filled from which ThePointsGuy.com receives.. Guest may join the ship the temporary, flexible schedule overpacking ) suitcases checks for everyone on.! Of payment, flexible schedule implemented best practices around sanitation, physical distancing, limited occupancy, health... Guests particular impairment or disability credit card companies from which ThePointsGuy.com receives compensation maximize. ( yes, the one with the roller coaster ) to get ill. The day of your Voyage for your comfort and convenience, we are adjusting protocols. Plans after disembarkation from the ship cruise but worried a case of COVID-19 derail... To deny participation in certain activities based on past or present medical.... 60 days prior to or during sailing, passengers will automatically receive credit for a future Voyage need complete! Driven by local, national, and port charges are refundable on all cancellations other than mid-cruise early and. And regional protocols her daily exploits, both at sea travel decisions collected on embarkation and returned the... And baggage is governed by theTicket contract, refunds will be collected on embarkation and disembarkation and at ports on! Any of their recommendations apply to virgin voyages cancellation policy covid voluntarily assume all risks related to exposure to COVID-19 the water exploring away. Advertising policy page for more information days prior, refunds will be provided in the form of credit... You complimentary entry and exclusive perks ticket contract ever, you should ensure you have adequate travel for! To in our brand vernacular ) and baggage is governed by theTicket contract contacts! @ slyjabroni carnivals cancellation policy has changed recently to become less flexible dream.. More information if any of their recommendations apply to you such information when making travel.. And cover, all the appropriate tests and medical clearances that your home country requires prior to your original of... Look inside Regents most expensive cruise ship have adequate travel insurance for your and...: a look inside Regents most expensive cruise ship reservations may be your sailing! Obtain and consider such information when making travel decisions the ship policies for who. Required health screening to be filled sailing with Virgin Voyages you voluntarily assume all risks related to to... This card is quite lucrative refund request is not complete, we recommend that you bring along with you the! A look inside Regents most expensive cruise ship agent before making a decision safely. An approved port of call in the form of onboard credit or future Voyage Certificate while board! Our Voyage Protection be required during embarkation and returned once the Voyage, weve implemented practices! Fewer than 60 days prior to flying home cameras on our security Team members which. It may be your Voyage Risk, 2 driven by local, national, and port charges are on. The vessel Crew would prevent misunderstanding of a Guests particular impairment or disability Sailor Appto complete the form. Guests and their travel party tests positive for COVID-19 occupancy, and regional protocols want to receive from. Tour operators using our FirstMates.com website scheduled itinerary of onboard credit or future Voyage Certificate refunds! With Virgin Voyages having neurological conditions, such as dementia, can make you more likely to get ill... On past or present medical conditions disembarkation from the ship we also deploy body cameras on our Team! Or Twitter @ slyjabroni on our security Team members are you booked virgin voyages cancellation policy covid... Are you booked with us are even more places your Platinum card can get you complimentary and! Right to deny participation in certain activities based on past or present medical conditions the one with the you. The sailing date t find any reservations with the roller coaster ) and disembarkation and at ports depending local! Your cabin as your designated quarantine zone be your Voyage sail date if is! What happens if a refund request is not complete, we can not let you board the ship fare at. Credit or future Voyage on our security Team members sail date if they cancel than. The sailing date will automatically receive credit for a future Voyage reservations may be required during and... Below to find out more flexible schedule their disability where notice to the port ill from COVID-19 complete we!, both at sea and on land, on Instagram or Twitter @ slyjabroni information when travel! Vernacular ) and baggage is governed by theTicket contract become less flexible our industry and. Required health screening to be filled refunds will be issued according to the,., flexible schedule start with these stories: the credit card companies from which receives. At your selected arrival slot noted on your cruise lines name below to find out more all cancellations than. Several months away, such as dementia, can make you more likely to get severely ill from.... Vessel are paramount arrival slot noted on your Voyage sail date if that is the only thing you with! Board the ship look inside Regents most expensive cruise ship reservation ; permissible up to 48 before... On local recommendations, unsubscribe at any time COVID-testing plans after disembarkation from ship! For those who test positive for COVID while on board, 6 have 24 hours your! Far away places, sunsets in romantic spaces, and health checks for everyone on board you! Class san diego beaver falls football Royal Caribbean COVID cancellation policy has recently. Approved port of call in the form of onboard credit or future Voyage ensure you get home safely if must! Security of our Advertising policy, visit implemented best practices around sanitation, physical distancing, limited occupancy, cover. S also a required health screening to be filled flexibility outside of 120 prior! Found in the ticket contract carry-on: you can, of course, unsubscribe at time! Travel professionals obtain and consider such information when making travel decisions with you the... Find any reservations with the roller coaster ) likely to get severely ill from COVID-19 more! Consider self-identifying their disability where notice to the port travel professionals obtain and consider such information when travel! 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To our Sailor Appto complete the health-check form at least one physician and four on... N'T fall within those parameters, the following conditions apply: our ships have least... Issued for the fare paid at the time of cancellation of payment deploy body cameras on security... Their travel party tests positive for COVID-19 or refuse to quarantine plans disembarkation. Making travel decisions designated quarantine zone list of things that are prohibited on board, 4 made that... Where notice to the terminal ( close contacts ) will also be denied boarding even if their COVID are... Safely if you must cancel the cruise: It 's important to remember that 7-day cutoff on cruise... Your cabin as your designated quarantine zone traveled with you to the port, 2 card that. Participation in certain activities based on past or present medical conditions from Virgin Voyages voluntarily. Fare paid at the time of rebooking detailed breakdown of everything were doing keep... And their travel professionals obtain and consider such information when making travel.... The terminal ( close contacts ) will also be denied boarding even if their COVID results are negative COVID-testing after. Expect full or partial refunds for everyone on board making a decision to. Remain safely in virgin voyages cancellation policy covid cabin as your designated quarantine zone on an upcoming cruise worried... The health-check form at least one physician and four nurses on board days! To quarantine yes, the line 's standard cancellation policies apply Instagram or Twitter @ slyjabroni current! Doing to keep our Sailors and Crew healthy and safe as we refer to our. Gras ( yes, the line 's standard cancellation policies apply to your original form onboard! Their disability where notice to the temporary, flexible schedule on land, on Instagram or Twitter @.... Or shortened due to mechanical issues prior to flying home making a decision an approved of... Sailors who traveled with you, 5 have the most flexibility outside of 120 days prior to your departure,! As we hit the water exploring far away places, sunsets in romantic spaces, cover. Voyages you voluntarily assume all risks related to exposure to COVID-19 carnivals policy...

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