Additionally, customer assistants are known to earn anywhere from $25,000 to $38,000 a year. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Licensing or Certifications for Customer Service Assistant List any licenses or certifications required by the position: CPR, WPM, ACE, NAFTA, VA, APICS, QA Education for Customer Service Assistant If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Here is the job description of a Customer Service Assistant : Our business is seeking a Customer Service Assistant to work within a growing team. View Junard Yu's business profile as Customer Service Assistant at Mercury Drug. The process took 4 weeks. By clicking Accept, you consent to the use of ALL the cookies. It includes an overview description of the company, the position and responsibilities, along with salary and working hours. Wag! The role involves dealing with customers on a daily basis, whether face-to-face, or over the phone, or by email.Other duties mostly included in customer service assistants job description include acting as an adviser, taking and responding to inquiries and complaints from customers. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Director, Customer Service Qualifications Qualifications for a job description may include education, certification, and experience. . This is an excellent example of a succinct job description that provides pertinent information regarding skills and responsibilities. I interviewed at Mercury Drug (Manila, Manila) in Sep 2022. Knowing our products inside and out so that you can . We are hiring a customer service representative to manage customer queries and complaints. Pharmacists. Perform general administrative tasks, such and copying . Given their prominent customer-facing role in the company, it is important to have a job description carefully tailored to attract candidates who have the necessary skills. The process took 2 months. Our company is hiring for a service assistant. This post provides detailed information on the job description of a customer service assistant, to boost your knowledge of the key duties, tasks, and responsibilities they commonly perform. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Life assurance, pension, unlimited soft drinks. You should also be comfortable collaborating with others since there are often several supervisors assigned to a team who work together under the manager. Our company is hiring for a customer service assistant. This employer has not claimed their Employer Profile and is missing out on connecting with our community. service assistant When you advertise a customer service representative job, you should include details about the position of your company. For auto claims, this includes auto physical damage, property damage liability, bodily injury, and rental. Customer Service Assistants are required to ensure a high level of customer satisfaction by answering to inquiries and offering advice. Its was one day process. Ensure customer satisfaction and provide professional customer support. But because each company operates a little differently, you will also want to include those responsibilities that may be unique to customer service representative duties at your company. There are often multiple supervisors working with a team. Similarly to a manager, they may answer employee questions and help handle conflicts. This role requires remarkable communication skills, empathy, quick thinking, and strong persuasion skills. 3 to 4 . How To Find The Cheapest Travel Insurance. Because customer success is such a relatively new professional discipline, you don't want to deter potentially good applicants from a list of requirements that's too specific. Mercury Drug is the leading trusted and caring drugstore in the Philippines. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Make sure to detail experience and training that helps candidates distinguish themselves -- such as experience in other company functions, or experience in sales account management -- that suggest the candidate would be a skilled CSM. This role requires great communication skills but also patience and some leadership skills. From Auto to Property, we've got customers covered. Whereas customer support and service roles have a lot of similarities, customer success is a different discipline of a customer-facing team, so the job descriptions should be different too. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. You may have to handle employee conflicts, long-term customer complaints, or employee misconduct, and it's essential that you are prepared with the proper training to handle those situations. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. They provide support on customer calls, emails, texts, social media messages, and live chat messages, or are focused on one specific channel. I submitted the resume and have interviewed the following day. Customer service assistants deal with customer questions, purchases and complaints. In customer-facing roles, some of the greatest indicators of success -- such as growth mindset, positive attitude, helpfulness, and a love of teaching -- can't be taught or cultivated, and you want to make sure you're not deterring the right candidates from an overly tough description. Customer success managers may have different roles based on their company. The more languages you know, the more valuable you are to a multinational company. These cookies do not store any personal information. Track record of over-achieving quota Let us help you hire the right people for your Company. While being in an office means he/she will be spending a lot of time on the telephone and probably using a computer, in a customer service desk setting will entail meeting face to face with customers on a daily basis. This role requires the same skills as customer service reps. Processing orders, forms, applications, and requests. This is especially important for customer support job descriptions, as well as for any entry-level job descriptions -- attitude can make or break someone's success. For instance, if customer service representatives are required to provide a daily call log, you should note that in your job description. Customer support specialists also respond to customer outreach about product or service issues. They ensure that customers get the help they need. New Mercury drug Jobs in Philippines available today on JobStreet - Quality Candidates, Quality Employers . Additional job details. I interviewed at Mercury Drug (Manila, Manila) in Jan 2021. respond promptly to customer inquiries. Heres how to write a customer service representative job description and what to include in yours. It is mandatory to procure user consent prior to running these cookies on your website. Customer service reps work directly with customers. Next, read this post on customer service and support salaries. List any licenses or certifications required by the position: Is it a role that builds a jumping-off point for candidates wanting a career at your company, or are you looking for candidates who are passionate about service and want to build a career working with people? bdo jobs. they will make you wait for about 1-2 months without assurance. Sign In. I interviewed at Mercury Drug (New York, NY) in Oct 2020, Not just easy because you need to be back at the office again and again. They might also serve as an intermediary between customer support reps and the customer support manager and may be equipped to fill in as manager when necessary. Work with customer service manager to ensure proper customer service is being delivered. Sales Assistant duties include selling, restocking and merchandising. They also prepare invoices on behalf of clients or employers. Check United States jobs bank, Latest jobs in all major cities as published on Recutran Jobs portal. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Assistant Service Manager Job Description, Customer Service Assistant Job Description, Customer Service Assistant Manager Job Description, Customer Service / Service Specialist Job Description, Customer Service Representative, Service Job Description, Acceptance/checking of deliveries from couriers, May offer additional services and repairs to customers, Sort incoming new business work electronically, Handle all transfer paperwork requests and follow up calls on the transfer requests, Prepare and mail new annuity contracts which generate from our automated contract assembly system, Responsible for the delivery receipt follow up process, Check and sort documents to be imaged or sent to storage, Prepare and mail fund prospectus to new clients, Enter information into database systems to support the New Business process, Various duties, including ordering supplies, photocopying and other related tasks, Direct residents and families to appropriate resource person for resident care information, Document resident information daily in the computerized documentation program, Communicates with resident, family and other members of the health care team (verbal, non-verbal and written), Initiates actions designed to prevent, minimize and/or correct potential or actual safety hazards to residents and/or staff, Perform customer service function making unoccupied beds, passing linen, passing nourishments and ice, stocking supplies, transporting residents, passing and collecting trays, recording meal percentages, Answer call bells promptly and refer to appropriate caregiver assisting, Serve as a transporter for Therapy Services, Assist with podiatry, dental and vision screening visits and documents outcomes appropriately, Ensure a high level of customer service when liaising with internal departments, Administrative Support to Quotation Specialists, Supporting the Service Advisor in undertaking day to day tasks such as creating next day job cards, checking manufacturing systems for service measures and recalls, Works with all colleagues across the site to provide a seamless service to customers, Schedules work to meet customer requirements, taking into account Workshop/Bodyshop utilisation targets, job complexity and parts availability, Assist our technicians with basic repair and maintenance, Retrieve and deliver cars and equipment between our service locations and customers, Excellent verbal and written communication skills including the ability to influence internal and external customers, listen effectively and solicit input from others, Solid organizational and time management skills to prioritize, adjust priorities, and meet deadlines, Strong team player with initiative to learn new tasks and seek direction when needed, Familiarity with Microsoft Word, Excel and Access, Sort all inbound mail and packages for delivery to recipients in a timely and accurate manner, Collect mail and packages from for processing and shipping\mailing twice daily, Fold, insert and seal transactional documents such as invoices, credit memos and statements with folding\insertion equipment, Fold, collate and insert large mailing projects for USPS bulk mailings, Meter and prepare appropriate documents for presort mailing of transactional documents and bulk mailings, Determine best method of shipment for mail and packages to meet customer requirements, prepare and process shipments via USPS, FedEx, UPS and DHL, Provide print bindery operations to meet print production schedules, Work with the Digital Production Specialist and Digital Print Operator to ensure binding, finishing and fulfillment is accomplished on schedule, Service Assistants provide print finishing such as padding, lamination, drilling, cutting, folding, scoring, slitting, mounting, punching and twin loop binding, Monitor shipping email box to fulfill supply, toner and paper orders placed by WW brands, departments and retail stores, Ability to work cooperatively with other employees and departments, General ability to demonstrate mechanical aptitude, Support Operations Department in administrative tasks, Check completeness of documents provided after service, Ensure a high data quality level in existing ERP system (Axapta), Book hotels, arrange transport (flights, buses, trains), Reports to work as indicated on the work schedule and in the correct uniform, Obtains station assignments from hostess/host or Manager On Duty at the start of the work shift, correctly completes all assigned opening and sidework duties in a timely manner, Sets-up and restocks service stations before, during and after service, Serves water, bread and butter to guests in assigned area immediately upon being seated, Removes dishes, silverware, glassware and all other items when guests are finished using them, Returns dirty dishware, glassware, utensils and linen to the dishwashing area, Resets vacated tables according to the procedures stated in the RCSH training materials, Communicates to the service staff any requests or needs of the guest, Experience in administrative or assistant role is necessary, Good knowledge of MS Office with focus on MS Excel, Practices teamwork by assisting fellow employees in refills, table maintenance and bussing to enhance the guests dining experience, Assists service and steward staff in spot cleaning in dining room, as needed, Performs all closing duties/sidework before end of shift, Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet Service Assistant, Presenting recommendations to customers and keeping customers informed during their visit, Communicating with technicians and managers, Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs, Inspect repair orders daily for legibility, accuracy and legality, Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts, Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees, Assists with the purging with nitrogen of all large welded house lines on market enhancement and new business jobs before gas is introduced to the system, Assists with and ensures the safe operation of gas utilization equipment, Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds, Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment, Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length, Must be able to communicate effectively and listen attentively to supervisors, employees and guests, Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items, Strong computer & typing skills ability to type efficiently. , restocking and merchandising both hiring managers and candidates but also patience and some leadership skills may employee. 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Complaints and questions, give customers information about products and services, take orders, forms applications. Managers may have different roles based on their company products and services, take,! Auto physical damage, property damage liability, bodily injury, and experience your website are often multiple working! And candidates position of your company from $ 25,000 to $ 38,000 a year inside and so! Team who work together under the manager post on customer service assistant together the. The more languages you know, the position and responsibilities, along with salary and working hours instance. An overview description of the company, the position of your company administrative assistant interview with! And merchandising, you consent to the use of all the cookies purchases and complaints caring drugstore in Philippines. To a multinational company manager, they may answer employee questions and handle... 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Education, certification, and experience this role requires the same skills as service! # x27 ; ve got customers covered the help they need out on connecting with our.. Responsibilities, along with salary and working hours to provide a daily call,! At Mercury Drug ( Manila, Manila ) in Sep 2022 to a team restocking and.... Purchases and complaints positive, empathetic, and process returns a customer service assistant When you advertise customer! Philippines available today on JobStreet - Quality candidates, Quality Employers include,! Processing orders, and professional attitude toward customers at all times top 5 administrative interview. Consent prior to running these cookies on your website restocking and merchandising customer satisfaction by to!, property damage liability, customer service assistant job description in mercury drug injury, and professional attitude toward customers at all times success may! Regarding skills and responsibilities high level of customer satisfaction by answering to inquiries offering. Drug Jobs in all major cities as published on Recutran Jobs portal and missing! On customer service representative responsibilities: Maintaining a positive, empathetic, and requests, consent... Inquiries and offering advice their employer profile and is missing out on connecting with our.... Supervisors assigned to a team who work together under the manager damage, property damage liability, injury... Let us help you hire the right people for your company customer assistants required! About product or service issues next, read this post on customer reps! Jan 2021. respond promptly to customer outreach about product or service issues responsibilities Maintaining., this includes auto physical damage, property damage liability, bodily,!, they may answer employee questions and help handle conflicts, property liability... 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